Reports

United States Cloud Based Contact Center Market Report 2016

Id : 865 Category : BBC Date : 31-Oct-18 Format : PDF Pages : 120
Notes:
Sales, means the sales volume of Cloud Based Contact Center
Revenue, means the sales value of Cloud Based Contact Center

This report studies sales (consumption) of Cloud Based Contact Center in United States market, focuses on the top players, with sales, price, revenue and market share for each player, covering
    Interactive Intelligence Group,Inc.
    CiscoSystems,Inc.
    Five,Inc.
    Genesys Telecommunications Laboratories,Inc.
    Oracle Corporation
    x,Inc.
    Incontact,Inc.
    3clogic,Inc.
    ConnectFirst,Inc.
    Aspect Software
    Mitel Networks Corporation
    Liveops Social

Split by product types, with sales, revenue, price, market share and growth rate of each type, can be divided into
    Professional Services
    System Integrator
    Managed Services
Split by applications, this report focuses on sales, market share and growth rate of  Cloud Based Contact Center in each application, can be divided into
    Call Routing and Queuing
    Data Integration and Recording
    Chat Quality Monitoring
    Real-Time Decision Making
    Workforce Optimization