|Report ID : IIM-2906||Category : IT||Published Date : August 2018|
|Publisher : S-AND-P||Pages : 93||Format : PDF|
This report studies the SQM and CEM market size by players, regions, product types and end industries, history data 2013-2017 and forecast data 2018-2025; This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis. SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the competitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment. Customers are promoters of brands. Good SQM and CEM enable businesses to find out their followers and users, offer them loyalty and promotional rewards, and thus make them promoters of the brand. If an organization achieves the best SQM and CEM, then its customers will become promoters and its net promoter score card, which is one of the indicators of sustainable growth rate of a company, will be positive. The net promoter score is based on customer feedback and shows whether customers are satisfied or not with an organization's product or service. When an organization employs SQM and CEM tools and techniques for continuous communication and feedback to solve customer issues and problems, it will positively impact customer feedback and ultimately drive sustainable growth in the service quality management market. In 2017, the global SQM and CEM market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% between 2018 and 2025. This report focuses on the global top players, covered Adobe Systems HP IBM Oracle ... Market segment by Regions/Countries, this report covers North America Europe China Rest of Asia Pacific Central & South America Middle East & Africa Market segment by Type, the product can be split into EFM Web Analytics Text Analytics Speech Analytics Market segment by Application, the market can be split into Small and Medium Businesses Large Enterprises The study objectives of this report are: To study and forecast the market size of SQM and CEM in global market. To analyze the global key players, SWOT analysis, value and global market share for top players. To define, describe and forecast the market by type, end use and region. To analyze and compare the market status and forecast among global major regions. To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks. To identify significant trends and factors driving or inhibiting the market growth. To analyze the opportunities in the market for stakeholders by identifying the high growth segments. To strategically analyze each submarket with respect to individual growth trend and their contribution to the market To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market. To strategically profile the key players and comprehensively analyze their growth strategies. In this study, the years considered to estimate the market size of SQM and CEM are as follows: History Year: 2013-2017 Base Year: 2017 Estimated Year: 2018 Forecast Year 2018 to 2025 For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered. Key Stakeholders Raw material suppliers Distributors/traders/wholesalers/suppliers Regulatory bodies, including government agencies and NGO Commercial research & development (R&D) institutions Importers and exporters Government organizations, research organizations, and consulting firms Trade associations and industry bodies End-use industries Available Customizations With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report: Further breakdown of SQM and CEM market on basis of the key contributing countries. Detailed analysis and profiling of additional market players.
Table of Contents SQM and CEM Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025 1 Industry Overview of SQM and CEM 1.1 SQM and CEM Market Overview 1.1.1 SQM and CEM Product Scope 1.1.2 Market Status and Outlook 1.2 Global SQM and CEM Market Size and Analysis by Regions 1.2.1 North America 1.2.2 Europe 1.2.3 China 1.2.4 Rest of Asia Pacific 1.2.5 Central & South America 1.2.6 Middle East & Africa 1.3 SQM and CEM Market by Type 1.3.1 EFM 1.3.2 Web Analytics 1.3.3 Text Analytics 1.3.4 Speech Analytics 1.4 SQM and CEM Market by End Users/Application 1.4.1 Small and Medium Businesses 1.4.2 Large Enterprises 2 Global SQM and CEM Competition Analysis by Players 2.1 SQM and CEM Market Size (Value) by Players (2017 and 2018) 2.2 Competitive Status and Trend 2.2.1 Market Concentration Rate 2.2.2 Product/Service Differences 2.2.3 New Entrants 2.2.4 The Technology Trends in Future 3 Company (Top Players) Profiles 3.1 Adobe Systems 3.1.1 Company Profile 3.1.2 Main Business/Business Overview 3.1.3 Products, Services and Solutions 3.1.4 SQM and CEM Revenue (Value) (2013-2018) 3.1.5 Recent Developments 3.2 HP 3.2.1 Company Profile 3.2.2 Main Business/Business Overview 3.2.3 Products, Services and Solutions 3.2.4 SQM and CEM Revenue (Value) (2013-2018) 3.2.5 Recent Developments 3.3 IBM 3.3.1 Company Profile 3.3.2 Main Business/Business Overview 3.3.3 Products, Services and Solutions 3.3.4 SQM and CEM Revenue (Value) (2013-2018) 3.3.5 Recent Developments 3.4 Oracle 3.4.1 Company Profile 3.4.2 Main Business/Business Overview 3.4.3 Products, Services and Solutions 3.4.4 SQM and CEM Revenue (Value) (2013-2018) 3.4.5 Recent Developments 4 Global SQM and CEM Market Size by Type and Application (2013-2018) 4.1 Global SQM and CEM Market Size by Type (2013-2018) 4.2 Global SQM and CEM Market Size by Application (2013-2018) 4.3 Potential Application of SQM and CEM in Future 4.4 Top Consumer/End Users of SQM and CEM 5 North America SQM and CEM Development Status and Outlook 5.1 North America SQM and CEM Market Size (2013-2018) 5.2 North America SQM and CEM Market Size and Market Share by Players (2017 and 2018) 6 Europe SQM and CEM Development Status and Outlook 6.1 Europe SQM and CEM Market Size (2013-2018) 6.2 Europe SQM and CEM Market Size and Market Share by Players (2017 and 2018) 7 China SQM and CEM Development Status and Outlook 7.1 China SQM and CEM Market Size (2013-2018) 7.2 China SQM and CEM Market Size and Market Share by Players (2017 and 2018) 8 Rest of Asia Pacific SQM and CEM Development Status and Outlook 8.1 Rest of Asia Pacific SQM and CEM Market Size (2013-2018) 8.2 Rest of Asia Pacific SQM and CEM Market Size and Market Share by Players (2017 and 2018) 9 Central & South America SQM and CEM Development Status and Outlook 9.1 Central & South America SQM and CEM Market Size (2013-2018) 9.2 Central & South America SQM and CEM Market Size and Market Share by Players (2017 and 2018) 10 Middle East & Africa SQM and CEM Development Status and Outlook 10.1 Middle East & Africa SQM and CEM Market Size (2013-2018) 10.2 Middle East & Africa SQM and CEM Market Size and Market Share by Players (2017 and 2018) 11 Market Forecast by Regions, Type and Application (2018-2025) 11.1 Global SQM and CEM Market Size (Value) by Regions (2018-2025) 11.1.1 North America SQM and CEM Revenue and Growth Rate (2018-2025) 11.1.2 Europe SQM and CEM Revenue and Growth Rate (2018-2025) 11.1.3 China SQM and CEM Revenue and Growth Rate (2018-2025) 11.1.4 Rest of Asia Pacific SQM and CEM Revenue and Growth Rate (2018-2025) 11.1.5 Central & South America SQM and CEM Revenue and Growth Rate (2018-2025) 11.1.6 Middle East & Africa SQM and CEM Revenue and Growth Rate (2018-2025) 11.2 Global SQM and CEM Market Size (Value) by Type (2018-2025) 11.3 Global SQM and CEM Market Size by Application (2018-2025) 12 SQM and CEM Market Dynamics 12.1 SQM and CEM Market Opportunities 12.2 SQM and CEM Challenge and Risk 12.2.1 Competition from Opponents 12.2.2 Downside Risks of Economy 12.3 SQM and CEM Market Constraints and Threat 12.3.1 Threat from Substitute 12.3.2 Government Policy 12.3.3 Technology Risks 12.4 SQM and CEM Market Driving Force 12.4.1 Growing Demand from Emerging Markets 12.4.2 Potential Application 13 Market Effect Factors Analysis 13.1 Technology Progress/Risk 13.1.1 Substitutes 13.1.2 Technology Progress in Related Industry 13.2 Consumer Needs Trend/Customer Preference 13.3 External Environmental Change 13.3.1 Economic Fluctuations 13.3.2 Other Risk Factors 14 Research Finding/Conclusion 15 Appendix Methodology Analyst Introduction Data Source