Reports

Global Live Chat Software Market

Id : 1464 Category : BBC Date : 17-Jan-18 Format : PDF Pages : 58
Global Live Chat Software Market 2017-2022

About Live Chat

Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.

Researcher’s analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2017-2022.

Covered in this report 

The report covers the present scenario and the growth prospects of the global live chat software market 2017-2022. To calculate the market size, the report considers the revenue generated from the sales of live chat software.The market is divided into the following segments based on geography:
•	Americas
•	APAC
•	EMEA
Researcher's report, Global Live Chat Software Market 2017-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market. 

Key vendors
•	LivePerson
•	Zendesk
•	LogMeIn
•	LiveChat
•	SnapEngage
Other prominent vendors
•	Comm100
•	Freshdesk
•	Intercom
•	JivoSite
•	Kayako
•	LiveZilla
•	Olark
•	Provide Support
•	PureChat
•	UserLike
•	Velaro
•	Woopra
Market driver
•	Increased need to improve CRM
•	For a full, detailed list, view our report
Market challenge
•	Requirement of compliances
•	For a full, detailed list, view our report
Market trend
•	Live chat software integration with social media
•	For a full, detailed list, view our report
Key questions answered in this report
•	What will the market size be in 2020 and what will the growth rate be?
•	What are the key market trends?
•	What is driving this market?
•	What are the challenges to market growth?
•	Who are the key vendors in this market space?
•	What are the market opportunities and threats faced by the key vendors?
•	What are the strengths and weaknesses of the key vendors?


Press Release

Researcher Announces the Publication of its Research Report – Global Live Chat Software Market 2017-2022

Researcher recognizes the following companies as the key players in the global live chat software market: LivePerson, Zendesk, LogMeIn, LiveChat, and SnapEngage.

Other Prominent Vendors in the market are: Comm100, Freshdesk, Intercom, JivoSite, Kayako, LiveZilla, Olark, Provide Support, PureChat, UserLike, Velaro, and Woopra.

Commenting on the report, an analyst from Researcher’s team said: “A key trend which is boosting market growth is the growing popularity of live chat. While telephonic conversation is a preferred mode for complex financial questions for most of the customers, certain population still prefer using live chat for online-shopping questions. Enterprises that target customers in the age group of 30 to 50 years use live chat software for customer support. Also, customers increasingly opt for live chat because it offers instant response to their inquiries.” 

According to the report, a key growth driver is the increased need to improve CRM. Customer relationships are crucial for effective revenue generation in any enterprise. Enterprises are striving to develop a wide customer base because of the increase in competition, to obtain the largest market share. They have started implementing enterprise solutions like enterprise resource planning (ERP) and customer relationship management (CRM).

Further, the report states that a major factor that could hamper market growth is the increasing demand for web self-service. Web self-service allows customers and employees to use the enterprise website without the need to interact with a representative of an enterprise. Enterprises deploy chatbot software, as it eases web self-services through automatic analysis, and the search for new content eliminates the need for any specialist skills or dedicated resources to answer client queries.

Companies Mentioned

LivePerson, Zendesk, LogMeIn, LiveChat, SnapEngage, Comm100, Freshdesk, Intercom, JivoSite, Kayako, LiveZilla, Olark, Provide Support, PureChat, UserLike, Velaro, Woopra.