Reports

Global Contact Center Analytics Software Market Size, Status and Forecast 2022

Id : 316 Category : BBC Date : 22-Nov-17 Format : PDF Pages : 102
This report studies the global Contact Center Analytics Software market, analyzes and researches the Contact Center Analytics Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
    Cisco Systems, Inc. (US)
    Genpact Limited (Bermuda)
    Verint Systems Inc. (US)
    8X8 Inc. (US)
    Genesys (US)
    Oracle Corporation (US)
    Mitel Networks Corporation (Canada)
    SAP SE (Germany)
    NICE Ltd. (Israel)
    Enghouse Interactive (US)
    Five9, Inc. (US)
    CallMiner (US)
    Servion Global Solutions (India)

Market segment by Regions/Countries, this report covers
    United States
    EU
    Japan
    China
    India
    Southeast Asia

Market segment by Type, the product can be split into
    Speech Analytics
    Cross-channel Analytics
    Predictive Analytics
    Performance Analytics
    Text Analytics

Market segment by Application, Contact Center Analytics Software can be split into
    Log Management
    Risk and Compliance Management
    Real-Time Monitoring and Reporting
    Workforce Management
    Customer Experience Management

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